Barris Roofing Ltd – Privacy Policy

Effective Date: 1st January 2025
Last Updated: 1st January 2025

1. Introduction

At Barris Roofing Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage our services, or interact with us.

2. Information We Collect

We may collect and process the following personal information:

🔹 Personal Details – Name, email address, phone number, and address when you enquire about our services.
🔹 Business Information – Company details if you represent a business client.
🔹 Payment Information – When you make a purchase or pay for services.
🔹 Technical Data – IP address, browser type, and cookies when you visit our website.
🔹 Survey & Inspection Data – Images, videos, and reports from drone surveys or property inspections.

3. How We Use Your Information

We use your data for the following purposes:

✅ Service Delivery – To provide roofing services, inspections, and consultations.
✅ Customer Support – To respond to enquiries, bookings, and service requests.
✅ Marketing & Promotions – To send service updates and promotional offers (you can opt out at any time).
✅ Billing & Payments – To process transactions securely.
✅ Legal & Compliance – To meet legal obligations, including insurance and contractual requirements.

4. Marketing, Emails & SMS Communications

Emails

📩 We may send you emails about service updates, promotions, or important notices.
Opt-Out Option: You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us at office@barrisroofing.co.uk

SMS Communications

📲 If you provide your mobile number, we may send you SMS messages for:
🔹 Appointment confirmations & reminders
🔹 Service updates & follow-ups
🔹 Special offers & promotions (with consent)

Opt-Out Option: You can opt out of SMS communications at any time by replying STOP to our messages or by contacting us directly.

5. Data Sharing & Third Parties

We do not sell your data. However, we may share information with:

🔸 Payment Processors – To handle transactions securely.
🔸 Service Providers – Contractors, surveyors, or suppliers involved in your project.
🔸 Legal Authorities – If required by law or for fraud prevention.

6. Data Retention

We retain personal data only as long as necessary for business operations, legal compliance, and customer service. Survey images and reports may be stored for a set period for reference.

7. Your Rights

Under UK GDPR, you have the right to:

✔ Access your personal data.
✔ Request corrections or deletion.
✔ Object to data processing.
✔ Withdraw consent for marketing & SMS messages.
✔ Lodge a complaint with the ICO (Information Commissioner’s Office).

8. Cookies & Tracking

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

9. Contact Us

For any privacy-related enquiries, contact:

📧 Email: nick@barrisroofing.ltd
📞 Phone: 020 8654 9281
🏢 Address: Barris Roofing Ltd, C2 Horsted Keynes Business Park, Horsted Keynes RH17 7BA